In this day and age more and more people [i.e. your clients and customers!] turn to their computers and mobile devices and hence the Internet to look for LOCAL products and services. Long gone are the days when people pick up the Yellow Pages first to find what they what they need – just because the internet is so accessible with the amount of smartphones in use. Stop a moment and think about it when was the last time you picked up a copy of the Yellow Pages to look for information ?
The Internet is the first place people look when they need to find information on any product or service, with the use of mobile devices and smartphones the internet has truly become an integral part of our daily lives – this is why we created the Reputation Management Marketing Solution for Businesses.
To give you an idea about how powerful Internet usage is amongst consumers, here are a few statistics:
Almost 250 million searches for products and businesses are performed per day on Google alone.
DM News reported that 35% of all Internet searches are local.
comScore reported that 90% of local commercial searches result in offline bricks and mortar purchases.
Online marketing is expected to be 15% of all media advertisement spending in 2013. It’s currently approximately 7.6%.
With billions of LOCAL searches being performed online each month, the Internet has officially surpassed the printed Yellow Pages book, newspapers, and other traditional marketing methods when it comes to overall effectiveness.
Online marketing has even gone beyond the computer… mobile phone Internet usage is also growing at astonishing rates, which we will discuss in more detail later in this report.
The global connection created by the Internet has changed the way the world communicates, gathers information, and markets its products and services.
While the technology is fascinating, this global connection has also created problems for some local business owners.
There can be no doubt that the world has changed in terms of how we communicate with each other, how we use mobile phones on a daily basis and how the visibility of a business on the Internet can translate into literally millions of dollars of revenue.
As the Internet is to be positioned as a key component of any company’s marketing strategy Apps for Businesses have become something that is almost a must have so that clients can have your business’ information at their fingertips. This is of course one reason why we (as a part of our consulting and Mobile Website development) have decided to develop Apps for Businesses.
Apps for local businesses are needed because customers almost have an expectation that your company will have Internet visibility, also with the ever increasing use of Mobile Marketing and of the App Store as promoted by Apple along with the Android Apps store, the marketplace have been accustomed to using Apps for all kinds of purposes. With that in mind, this plays straight into the strategy of the business owner i.e. give the marketplace what they are accustomed to, give them an App so that they can download be able to have constant access to your company’s news and information from their mobile device.
One of the most common questions that I get asked by those who are starting out in business; also by those who have been involved in business maybe for some time who maybe running a functioning business and making a decent living is : ‘just how to I actually go about developing a marketing strategy’ ??
At a recent networking event when speaking a business owner who by his own admission if well versed in the technology of his business (but not in the marketing) I spoke of the three pillars that I use when thinking about, explaining and developing a marketing or business strategy. They are :-
Channels To Market
… that is to say, we work on defining the category of the market that the Product or Service fits into, we then work on the marketing Channels. When it comes to channels we consider the channel that we use to deliver the product or service to the marketplace and secondly the channels that we use to push the message to the marker place through. And finally, we have to ensure that our preferred market segments are at the end of the channels that we use. That is the essence of the framework that I work through when refining and developing a marketing strategy.
Now, let’s assume we are you are selling massage therapy services [as one of my previous clients were]. For sure the channel for delivering the service would be in the therapist’s salon but they business owner will have many options in terms of channel marketing for delivering the branding message and services of the business to the market place at large. They can use direct mail, blogging, mobile, articles, newspapers, radio and more to deliver their message to the target market.
Next, we need to ensure that our product/service is positioned appropriately in terms of location, offering and pricing – a particular segment of the market may wish to pay say $15/hour for a massage but other high end clients may be perfectly happy to pay $100/hour if they see the value in what it is that you have to offer. The question is – which market segment is it that you will choose to target ? If this discussion we have covered the market segments and the category of the market that we wish to be positioned in.
So there you have it – an insight into my methodology for developing marketing strategies whether working with $multi billion clients in China [Swatch Group] or with a wedding reception services business such as http://www.lowcostchaircovers.co.uk/ that I consulted for last year.
In summary we want to be thinking of Channels, Market Segments and Product/Service categories.
To your marketing strategy development success,
Let me know if you wish to engage with myself and the team to assist you in your business.
As a business strategy consulting working with businesses from multiple market sectors on an international basis there are certain trends that are so dominant that for ongoing consulting and training sessions I cannot help but point them out.
One of these trends is the astounding use of mobile devices (smart phones, iPads, tablet computers & other mobile devices) by the population at large. Of course it could be pointed out that this is mainly for personal & social purposes; however – the business person must also consider those business purchasers looking for information (as we consider business to business marketing) and; those end user clients who are out searching for news and information using their mobile devices. Given the small screen size, it is becoming critical not to present searchers with a full blow website but with the reduced options given by your business mobile website.
One of the things to point out is that for those searching for news and information using their mobile devices is that they probably are not looking to read essays on your company, latest press releases and full length biographies concerning your business’ executive staff.
More to the point is that they wish to contact your company and find out where you are located. Granted, in some cases it may be that internet searchers are looking for detailed information but for the purpose of the mobile website – I am of the opinion that ‘less is more’. That is to say – when it comes to the options given on a mobile website, present the user with contact details and location information as a basis and; give them the option to access the full blow business wesbite as well.
As a business strategy consultant I am pointing out the fact that the options presented in your mobile marketing business website should be a subset of your ongoing business strategy (not an afterthought or something passed on to someone in the company who has some technical information & knowhow !).
What we call a ‘tap to call’ mobile marketing wesbite will be sufficient for the majority of businesses; this would in most cases have location map details included allowing the searcher to easily contact your company (and will have the option to access your full website).
Managers and business leaders – please do not relegate the decision making regarding the mobile business website that your company must have down to the technical staff. Bring the decision and strategy direction up to the business level discussions where revenue generation is being considered and how the company can bring more customers into the marketing funnel.
Mobile marketing business strategy is included as a full session in my consulting and training work – if you’d like to engage with a consultant with an international perspective and experience in working with multiple blue chip organisations, feel free to get in touch in order to discuss your business and internet [including mobile] marketing strategy today.