It is indeed beneficial to all involved to view Diversity in this unemotional fashion i.e. having the best people in the best positions to make the best decisions for the company. This is indeed one of the many challenges facing management today when faced with developing, marketing and delivering products and services to a diverse target end user customer base.
Much of the questions that arise in say developing skincare products to dark skinned women when the majority of skincare products are developed for Caucasian skin may we be more readily answered by individuals who have faced the specific issues all their lives. Skincare is just one of the many examples that could be cited – food is another one wish springs readily to mind where the benefit of the point of view of individuals from specific backgrounds and cultures may well enhance the strategy development process.
The results of fully incorporating Diversity into the fabric of the organization’s decision making process by the management team (ably assisted by the Human Resources department) will result in products and services which are more targeted to the desired end user customers and delivered to those customers via appropriate marketing channels.
Will be finishing this off in the next place.
Stephen C Campbell
