These days, your business’ online reputation can make or break your business success.  This is one reason why we have setup the Online Reputation Management System over at http://www.BestBusinessReviews.co.uk/.

People talk – whether they are unhappy or happy with your business – and talk spreads like wildfire on the world-wide web.  It’s not effective to stay impartial, “take the high road,” or turn the other cheek when it comes to handling things others say about you on the Internet.  As a matter of fact, being anything less than proactive about your online reputation can be downright dangerous to your business, as you can guarantee that if you don’t create your online reputation, someone else will . . . and that power could be very destructive in the wrong hands.  The first step to protecting your online reputation is monitoring it.  Here are five ways to monitor your online reputation:

How Sociable.  Register each of your social networking accounts with this program and it will tell you how relevant your pages are in relation to your competition, and then use that information to improve your online reputation.

Hootsuite.  This is a Twitter dashboard that you can also link to your LinkedIn and Facebook accounts in order to manage all three social media networks from one interface.  Hootsuite helps you to identify when people talk about your business, what they are saying, and how they are reacting to your posts.

Social Oomph.  This free Twitter monitor allows you to type in keywords, and then returns you real-time information about Tweets on those keywords.  If you want to know what is being said about your business, for example, you can type in your business name (as well as other keyword terms used to describe your business product or service), and find out if there is either positive or negative news spreading about it.

Addict-o-Matic.  Simply plug in the terms you are interested in monitoring, and this application searches all the major web entities (Google, Yahoo, WordPress, etc.) and delivers a news-feed to you of everything it finds based on your terms.

Google Alerts.  Use this handy tool to search for terms that are related to your business, and then to see how often others are searching for the same terms.  For example, you can type in your business name and have Google email you a daily or weekly report on how many people searched for your business.

With all of the things that you have to do in your business, managing your online reputation that may not be on your priority list. To learn more about how you can use business reviews to enhance your business credentials download the free reputation management report over at http://www.bestbusinessreviews.co.uk/ today.

I have found that there is so much confusion around when it comes to developing and executing an effective internet marketing strategy. I use the word strategy deliberately as in discussion with various business leaders in London who have interfaced with many of those offering social media [with no experience working in marketing & developing marketing strategies] & internet marketing services; there seems to be a notion floating around that putting up a few facebook pages, twitter account and linkedin pages constitutes an internet strategy.

Having worked with and consulted for organizations such as Swatch Group China, Black & Decker, Iveco Trucks & Genworth Financial our business discussions centre defining markets, segmentation, branding, products, services and utimately revenue generation. Where the internet comes into play is how being used as a channel to market – that is either to :-

  • be used for communicating the message of the company
  • be used for delivering the product / service to the end user client

… of course, depending on the product or service offering the internet may be used for both of the above. If you are selling lathes or ball bearings then the internet will fit into your strategy for the purpose of promotion and communication of your message.

The internet is a very ‘big place’ and potential clients can be found

  • in forums
  • in vertical directories
  • via white papers
  • via podcasting
  • through organic search
  • via paid search
  • through video content
  • social media

… and the list could go on and on !! The question to be answered is – where do we find your potential clients on the internet – and how do we best service them in terms of delivering quality, relevant content [as opposed to spamming people after you’ve gotten them to “like” your Facebook page !!]. I say this tongue in cheek but, the point still remains that many organizations are doing themselves a misservice by relegating the internet marketing activities [in some cases] to those who have the most technical understanding.

To further drive the point home – the industrial purchaser looking for specifications on sopecific building materials, lubricating liquids, ball bearings, metals or such product – where do they have to go to find out about your products ??  If you are expecting them to visit your website then maybe you need to revisit your internet strategy as the internet is a bit bigger than your website !! Revisit the list above and determine whether or not they will find you in these internet locations.

I say – bring internet marketing into the boardroom, executive level managers – this is not just about social media. When you are looking to hire someone to assist with your internet strategies, have a business level strategy discussion that does not include the internet. As about

  • market segmentation
  • business to business marketing
  • branding fundamentals
  • new product introduction
  • price elasticity
  • channel marketing

… and if your [potential] consultant can engage with you at this level, and she has a firm grasp of the internet, she will most likely be able to assist you in using the internet in your business.

If you would like to discuss internet marketing consulting in your organization – feel free to get in touch.

To your internet marketing strategy success.

-Stephen C Campbell

Taken from my latest product on how to make money on the internet, I cover several social media marketing

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strategies, one of which is making use of LinkedIn. Here is the tactic in full, if you wish to get more details on the internet marketing training program then follow the link.

If you’re not familiar with LinkedIn, you might be surprised to find out that they’ve already collected information about you; and have used it to construct a profile that might include some or all of the following information :

  • 1) where you went to college
  • 2) what jobs you hold or have held in the past
  • 3) what businesses you have owned or own
  • 4) miscellaneous personal and professional information about you.

If you want to control what that profile says; and to use it to network with other business owners and potential clients, it’s a good idea to start by creating a profile.

Once you do that, you have a lot of options in terms of promotion and networking; however, for now, simply worry about getting the ball rolling by creating a profile.

Stephen C Campbell