This is the final post on this topic on this critical topic of Diversity with the workplace.
The results of fully incorporating Diversity into the fabric of the organization’s decision making process by the management team (ably assisted by the Human Resources department) will result in products and services which are more targeted to the desired end user customers and delivered to those customers via appropriate marketing channels.
It is therefore the responsibility of the management team to keep the diverse target end user customer base in mind (where appropriate) and doing so ensure that the teams in place to develop and deliver the company’s products and services and best placed to do so. i.e. those teams should ideally have the balance of product development and marketing strategy skills coupled with an understanding of the end user customers of which they are selling to.
For various products and services the input into the product development process may well be seen to benefit greatly with the input of those within the organization who are most closely aligned to the target market customers. Getting these individuals involved in the appropriate decisions making junctures may well provide cherished career development opportunities as well as providing management with valuable interaction with those within the organization from the various dimensions of Diversity.
As always, feel free to post your comments or drop me an email.
Stephen C Campbell